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Frequently Asked Questions

Product

Where are your products made?

All products are manufactured in South Korea and imported to Vancouver, Canada.

Do your products shrink after wash?

All our products are pre-washed to minimize shrinkage. Please read and follow the care label instructions.

How do I choose the right size?

Please refer to our sizing chart. If you require more help, contact us at hello@smitnbebe.com.

Orders and shipping

What are my payment options?

We accept all major credit cards (Visa, Mastercard, American Express, Diners Club, and Discover), Paypal, Apple Pay, Google Pay, Shop Pay, and Afterpay.

Will I be charged import taxes, duties, or other fees?

If your order is shipped within Canada, you will not be charged additional import taxes, duties, or other fees.

If your order is shipped outside of Canada, you may incur additional import taxes, duties, or other fees. These fees are imposed by your country's customs office and are your sole responsbility.

How long will my order take to ship?

We aim to process and ship all orders within 2 to 3 business days upon receiving your order.

What countries do you ship to?

We ship worldwide. Please note that all orders outside of Canada are final sale (no returns, no exchanges). Please also note that orders may incur import taxes, duties, or other fees and are your sole responsbility.

How much does shipping cost?

Shipping is $15 to Canada, $18 to USA, and $50 internationally.

Shipping is FREE to Canada and USA on orders of $150 or more (before taxes) and internationally on orders of $500 or more (before taxes).

Returns and exchanges

What is your return/exchange policy?

For orders shipped within Canada, we accept your return request on eligible items within 14 days from the original date of shipment. Please note that pre-orders and discounted ("on sale") items are final sale (no returns, no exchange).

All orders shipped outside of Canada are final sale (no returns, no exchanges). We apologize for this inconvenience. Please send us a message at hello@smitnbebe.com and we will try our best to make it right.

Contact us

If you have any additional questions, please email us at hello@smitnbebe.com.

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